At MYSTARR STREAMING, we prioritize the protection of your privacy and are committed to ensuring that your personal information is handled with the utmost care. This policy outlines how we collect, use, and safeguard your information when you use our website, services, and applications.

Information We Collect

We may collect personal information such as your name, email address, and device details when you:

• Register on our website.
• Place an order or make a purchase.
• Subscribe to our newsletter.
• Provide feedback or participate in surveys.

This information is collected to enhance your experience, improve our services, and respond effectively to your inquiries.

How We Use Your Information

The information we collect may be used to:

• Personalize your experience by delivering content and product offerings tailored to your preferences.
• Improve our website and services through continuous feedback and updates.
• Respond promptly to customer service requests or issues.
• Send transactional or promotional emails, including updates about your orders or services.

Protection of Your Information

We take data security seriously and employ the following measures:

• Regular malware and vulnerability scans.
• Limited collection of sensitive information—no credit card numbers or financial details are stored on our systems.
• Adherence to industry-standard practices to ensure data safety.

Please note, however, that we do not use an SSL certificate as we do not collect sensitive financial information.

Use of Cookies

Our website may utilize cookies to:

• Enhance user experience by saving preferences for future visits.
• Track advertisements and website interactions for analytics purposes.
• Provide improved functionality and optimized browsing.

You can choose to disable cookies through your browser settings; however, some features of our website may not function as intended without them.

Sharing of Information

We respect your privacy and will never sell, trade, or transfer your personal information to third parties for marketing purposes. Information may only be shared with trusted third parties for:

• Fraud prevention and investigation.
• Compliance with legal obligations or regulatory requirements.

Any sharing is done with stringent safeguards to protect your privacy.

Third-Party Links and Services

Our website may include links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies to understand how your data is handled.

Advertising and Analytics

We use tools like Google AdSense to deliver targeted advertisements based on user behavior. This includes:

• Remarketing with Google Ads.
• Use of cookies to enhance ad relevance.

You can manage your ad preferences by visiting the Google Ads Settings page or opt out through the Network Advertising Initiative.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. Parents or guardians who believe their child has provided us with personal information should contact us immediately, and we will take prompt action to delete such information.

Your Rights

In accordance with the California Online Privacy Protection Act (CalOPPA) and other privacy regulations, you have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal information.
• Request deletion of your personal information.

You may exercise these rights by contacting us via the information provided below.

Do Not Track Signals

We honor “Do Not Track” signals set in your browser and do not track users who have enabled this feature.

Data Breaches

In the event of a data breach, we will notify affected users within one business day. We are committed to transparency and will take immediate steps to secure our systems.

CAN-SPAM Compliance

We comply with the CAN-SPAM Act, ensuring that:

• Emails are not misleading.
• Our business address is included in communications.
• Opt-out requests are promptly honored.

If you wish to unsubscribe from our communications, please follow the instructions included at the bottom of each email.

Contact Us

If you have any questions or concerns about this privacy policy or how your information is handled, please contact us.

Thank you for trusting MYSTARR STREAMING with your information. We are committed to providing a secure and seamless experience.

Conditions

At MYSTARR STREAMING, we are committed to providing a reliable and high-quality service to our customers. The following conditions outline the key terms of using our services:

Service Usage

• Our IPTV services are intended for personal use only and should not be shared or redistributed without explicit permission.
• Each subscription is valid for use on one device at a time unless specified otherwise.

Account Responsibility

• Customers are responsible for maintaining the confidentiality of their login credentials.
• Any unauthorized sharing or misuse of account details may result in service suspension or termination.

Technical Requirements

• Customers must ensure they have a stable internet connection and compatible devices to access our services.
• Device setup and configuration are the customer’s responsibility, with guidance available from our support team.

Service Availability

• While we strive for uninterrupted service, occasional maintenance, server updates, or external factors may temporarily affect service availability.
• Notifications of planned downtime will be communicated in advance when possible.

Content and Channels

• Channel availability is subject to change without prior notice due to third-party agreements or technical constraints.
• Certain channels may experience interruptions or variations in quality, which our technical team will address promptly.

Prohibited Activities

• Any attempt to hack, modify, or otherwise interfere with our services or servers is strictly prohibited.
• Unauthorized resale or redistribution of our services will result in immediate account suspension and potential legal action.

Changes to Terms

We reserve the right to update or modify these conditions at any time. Customers will be notified of significant changes, and continued use of our services implies acceptance of the updated terms.

Refund Policy

At MYSTARR STREAMING, customer satisfaction is a priority. While we aim to deliver seamless and high-quality services, we understand that there may be circumstances requiring refunds. Below are the terms and conditions governing refunds:

Eligibility for Refunds

Full Refunds:

• Full refunds are only available for purchases made within the last 24 hours.
• After 24 hours, full refunds will no longer be processed.

Partial Refunds:

• Partial refunds may be issued based on the remaining subscription period if an issue caused by us could not be resolved within 72 hours.
• Refund amounts will be calculated proportionally to the unused subscription time.

Non-Refundable Cases:

No refunds will be issued under the following circumstances:

• The customer did not like the channel lineup or content.
• The customer found an alternative service.
• The customer refuses to apply troubleshooting solutions provided by our support team.

Refund Processing

Processing Time:

• Refunds for payments made via credit card will be processed within 20–31 business days. In rare cases, this period may extend to 90 days due to payment processor delays.
• MYSTARR STREAMING is not responsible for any delays caused by payment providers.

Verification:

• Refunds are processed after verifying the issue reported by the customer. The customer must provide any required details for verification.

Compensation for Extended Downtime:

If service interruptions caused by us persist for 72 hours or more, customers may choose between:

• A full refund of the package price.
• An extension of the subscription with additional bonus time added.

Contact Us for Refund Requests

If you wish to request a refund, please contact our support team with your order details and a description of the issue. Refunds are subject to verification and approval by our team.

Thank you for choosing MYSTARR STREAMING. We remain committed to resolving any issues promptly to ensure your satisfaction.